Customer Background:

Namport, located in Walvis Bay, Namibia, faced inefficiencies due to outdated manual processes in cargo handling, logistics, and administration.

Customer Requirements:

1. Streamline cargo operations.
2. Enhance real-time data visibility.
3. Reduce administrative burden and errors.
4. Optimize resource allocation.

Solution:

Namport partnered with Logstar to implement a tailored Terminal Operating System (TOS) with the following modules:

1. General Cargo Module: Efficient handling and tracking of general cargo.
2. Ro-Ro Module: Management of Roll-on/Roll-off cargo operations.
3. Syncrolift Module: Lifting system for ship maintenance.
4. Berth Management Module: Optimizes berth allocation and utilization.

Implementation:

• Data Migration: Transferred all relevant data to the new system.
• Configuration: Customized TOS to meet Namport’s operational needs.
• Training: Conducted training for employees across departments.

Benefits:

1. Operational Efficiency: Reduced turnaround times and optimized resource allocation.
2. Accuracy and Reduced Errors: Minimized errors through automation.
3. Real-Time Data: Enabled informed decision-making with real-time access to data.
4. Customer Satisfaction: Improved service delivery.
5. Cost Savings: Better resource management and reduced operational costs.

Key Metrics:

• 2022: 229 vessels, 356,922.76 metric tons of cargo.
• 2023: 252 vessels, 521,789.72 metric tons of cargo.

Conclusion:

The TOS implementation significantly enhanced Namport’s efficiency, accuracy, and customer satisfaction, establishing it as a leader in port management.